1. Monthly subscriptions
FreightGuard Starter ($199/month), FreightGuard Pro ($499/month) and FreightGuard Enterprise ($1,999/month) are monthly subscriptions billed in advance by FastSpring, our Merchant of Record. The Developer Preview is free and does not generate a refundable charge.
2. First-purchase guarantee
You may request a full refund of your first paid FreightGuard subscription within 14 calendar days after the initial purchase if the account has made fewer than 100 API requests, monitored fewer than 25 carriers and has not used CSV export, bulk delivery or a custom onboarding service. This guarantee applies once per customer or affiliated business.
3. Renewals
A renewal refund may be requested within 7 calendar days after the renewal charge if no API request, export or paid feature was used during the renewed period. After that window, renewal charges are non-refundable except where required by law.
4. Service failures and billing errors
We will review duplicate charges, incorrect plan charges and verified material service unavailability. Depending on the circumstances, we may issue a full or prorated refund, service credit or correction. Refunds are not available for inaccurate third-party or government-source records, unused time after the eligibility window, a customer's integration errors, violations of the Terms, or changes in business needs.
5. How to request a refund
Email [email protected] with your company name, FastSpring order ID, purchase email, plan and reason for the request. Do not send full card details. We will acknowledge the request and normally provide a decision within 5 business days.
6. Processing
Approved refunds are submitted through FastSpring to the original payment method. Bank and card-network processing times vary and can take additional business days. Taxes are adjusted as required by FastSpring and applicable law.
7. Cancellation
Canceling a subscription prevents future renewal but does not itself create a refund. Unless a refund is approved, access continues through the end of the paid billing period. You can cancel through the FastSpring account portal or contact us at [email protected].
8. Enterprise agreements and mandatory rights
A separately signed Enterprise agreement may contain different refund or service-credit terms and will control where it conflicts with this policy. Nothing in this policy limits non-waivable consumer or statutory rights that apply to a transaction.