1. Scope and contact
This Privacy Policy applies to the FreightGuard website, dashboard, invoice reconciliation features, optional data tools and related support. FreightGuard is the controller of personal information processed for these services. Contact us at [email protected] with privacy questions or requests.
2. Information we collect
Account and support information
We collect your company name, work email, securely hashed password, account preferences, information you provide in support messages, and outcome or ROI feedback you choose to submit. We store only a one-way hash of an API key after the full key is shown to you.
Service and device information
We process API routes requested, request counts, timestamps, approximate network information such as IP address, browser or client metadata, security events and error logs. Daily API usage records are normally retained for up to 35 days.
Billing information
FastSpring processes checkout, payment instruments, tax information, receipts and subscription billing as Merchant of Record. FreightGuard receives order, account, product, subscription and payment-status identifiers needed to activate and manage access. We do not receive or store full payment-card numbers.
Business documents and customer content
If you use document or reconciliation features, we process files and extracted business information you submit to perform the requested workflow. Do not submit information you are not authorized to process.
Freight records
Our product includes carrier, broker, facility, safety, crash, fleet, contact and government-award information obtained primarily from public government records. Some records may identify business officers or contacts acting in a professional capacity.
Carrier Alerts and delivery destinations
When you use Carrier Alerts, we store the USDOT numbers you monitor, baseline snapshots, detected changes, read status and delivery results. If you configure an external channel, we also process the destination email, Slack Incoming Webhook or Telegram chat ID. Slack webhook credentials are encrypted at rest and are never returned through the API after they are saved.
3. How we use information
- provide accounts, authentication, API access, searches, exports and support;
- monitor customer-selected carrier records, create change histories and deliver requested alerts;
- measure signup, first-use, checkout and subscription-activation milestones;
- enforce plan limits, secure the service and prevent fraud or abuse;
- process subscriptions and comply with tax, accounting and legal obligations;
- maintain, debug and improve data quality and product performance;
- send transactional or service communications and, where permitted, relevant product updates.
4. Legal bases
Where a legal basis is required, we process information to perform our contract with you, pursue legitimate interests in operating and securing a B2B service, comply with legal obligations, and act on consent where consent is the appropriate basis. You may withdraw consent without affecting earlier lawful processing.
5. Sharing and service providers
We do not sell personal information and do not share it for cross-context behavioral advertising. We may disclose information:
- to infrastructure, security, email, messaging, analytics and support providers acting under our instructions;
- to Slack or Telegram only when you configure and enable the corresponding alert destination;
- to FastSpring for checkout, tax, fraud screening, billing and customer payment support;
- when required by law or reasonably necessary to protect users, FreightGuard or the public;
- in connection with a merger, financing, acquisition or sale, subject to appropriate safeguards.
6. Cookies and analytics
FreightGuard uses an HttpOnly, secure, same-site session cookie to keep signed-in users authenticated. We also use limited first-party product telemetry to understand whether core workflow milestones succeed. We do not use third-party advertising cookies. Browser settings can block cookies, but authentication will not work without the session cookie.
7. Retention
We keep account and subscription records while an account is active and afterward as reasonably needed for legal, tax, security and dispute purposes. Service logs and customer content are retained only as long as reasonably necessary for the service or applicable obligations. Backups expire through controlled rotation. We may retain de-identified aggregate statistics that no longer identify an individual or customer.
8. Security
We use transport encryption, access controls, hashed passwords and API keys, private document storage, rate limits, signed payment webhooks, logging and backups designed to protect information. No system is completely secure, so we cannot guarantee absolute security.
9. International transfers
FreightGuard and its providers may process information in Armenia, the United States and other countries. Where required, we use contractual or other recognized safeguards for international transfers.
10. Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, objection or portability, or complain to a supervisory authority. We may need to verify your identity and may retain information where law permits or requires. You can cancel a subscription through the billing portal and may opt out of non-essential marketing email using the message instructions.
11. Children
The service is for businesses and is not directed to children under 18. We do not knowingly collect personal information from children.
12. Changes
We may update this policy to reflect changes in law, providers or the service. We will publish the updated date and provide reasonable notice of material changes.